Everything you need to know about enrolling and studying with us: selection and enrolment, your USI, the support available to you, how assessment works, your records and privacy, and how to stay safe on campus.
Urban Skin Academy recruits students in an ethical, fair, and responsible manner using various methods.
The RTO is committed to ensuring that all student selection processes are fair, equitable and consistent with workplace performance, competency level and the training package requirements. Therefore, selection into a training program includes but is not limited to the following:
The VET student meets any pre-requisite qualifications or work experience
The VET student meets any age requirements that may be in place for a particular course.
Student enrolments are subject to the availability of places in the training program. This is based on the maximum number of participants who can be accommodated, type of course, learning structures, student needs, etc. The RTO shall ensure that any applicants who do not meet entry requirements are advised of any appropriate pre-entry training they may take to meet eligibility criteria.
Before enrolment confirmation, students must complete a Pre-Enrolment Assessment and submit required documents, including but not limited to:
Pre-Enrolment Assessment Form (sent via email upon course enquiry)
Necessary course requirements / pre-requisite requirements
ID and supporting documents for processing and filing
USI Number
Students are required to go through an initial pre-enrolment interview, where they will be asked to do tasks and answer questions to confirm sufficient computer skills, including knowledge to operate video-communication services, with the Urban Skin Academy trainer and/or assessor.
This pre-enrolment interview will be done via online platforms such as Zoom and Microsoft Teams.
While the organisation will endeavour to complete the enrolment process as quickly as possible, please allow up to 5 business days from confirmation of your payment for enrolment. Upon enrolment, students will receive via email course information and personalised logins.
The learning and assessment resources necessary to complete the selected course will be made available to the student before the start of the course.
Learning and assessment resources may be accessible through one of the following methods depending on which course you are enrolled in:
Please contact Student Services if you need assistance with accessing the required learning and assessment resources for your course.
Students can request hard copies or additional copies of the resources at any time during their training period. These requests may incur a fee and shipping costs. Delivery will occur within 10 business days or longer, depending on the student’s location.
All fees and payment terms are available to students before and during enrolment through the enrolment form and course brochures. Students should refer to their enrolment form and course brochure for specific payment terms related to their chosen course.
Payment Plan:
For courses under a payment plan, an initial deposit is required upon enrolment. Subsequent payments will be scheduled throughout the course duration as outlined in the enrolment form. If a student misses a payment, they will receive a payment reminder via email and will be contacted by Student Services. Failure to make the payment within 14 days will result in suspension of the student’s enrolment until payment is received. The student will be notified of this suspension.
Full Upfront Payment (Short Courses):
For short courses, full payment is required upfront prior to the commencement of training. This ensures that students have secured their place in the course and have access to all necessary materials and resources.
Employer Payment (B2B):
For enrolments through business-to-business (B2B) arrangements, payment terms are outlined in the enrolment agreement established with the employer. Students should consult their employer for specific details related to their course payment.
No Fees (Enterprise RTOs):
For enterprise RTOs, training may be provided at no cost to the student, with arrangements made directly with the enterprise. Students should consult their enterprise’s learning and development team for further details.
Students are considered enrolled once the agreed amount, as specified in the enrolment form, has been received. Please contact Student Services for any questions or clarifications regarding the payment terms.
An initiative of the Australian Government is the requirement for all students of Vocational Education and Training to supply a Unique Student Identifier number to their VET provider. Students will be assisted by Student Services to apply for and supply their USI if authorised by the student. The RTO can verify each USI before the issuance of any certification. All students should be aware that Urban Skin Academy and no VET provider can issue a certificate for a VET qualification without being supplied with a student’s USI.
Exemptions to the USI requirements may apply, including for international students studying onshore and outside of Australia. For any student exempt from supplying a USI, completion results and records will not be available through the Commonwealth Registrar. The RTO can use the following links to search for or create USIs (ONLY with student permission):
Urban Skin Academy is not a registered CRICOS provider. It is the student’s obligation to advise us of their visa requirements. Students should contact the appropriate Government Department regarding their visa conditions and restrictions.
Transferring to another course is subject to the availability of courses offered within the RTO’s course offering. If applicable, students who wish to transfer to another course must submit their request in writing within six months of the enrolment application (or within 12 months for a course of 24 months duration). A transfer fee of $599 will be charged, in addition to any difference between the original course fee paid and the full course fee (not promotional fee).
No refund will be given if a student chooses to transfer to a course of lesser value. Workshop components from one course cannot be transferred to another course if the course includes workshops. The original course end date will apply to the new course, and if the student wishes to extend beyond the original course enrolment expiry, extension fees will apply as per our extension policy. Upon transferring to another course, a student relinquishes their enrolment in the original course.
An initiative of the Australian Government is the requirement for all students of Vocational Education and Training to supply a Unique Student Identifier number to their VET provider. Students will be assisted by Student Services to apply for and supply their USI if authorised by the student. The RTO can verify each USI before the issuance of any certification. All students should be aware that Urban Skin Academy and no VET provider can issue a certificate for a VET qualification without being supplied with a student’s USI.
Exemptions to the USI requirements may apply, including for international students studying onshore and outside of Australia. For any student exempt from supplying a USI, completion results and records will not be available through the Commonwealth Registrar. The RTO can use the following links to search for or create USIs (ONLY with student permission):
Urban Skin Academy is not a registered CRICOS provider. It is the student’s obligation to advise us of their visa requirements. Students should contact the appropriate Government Department regarding their visa conditions and restrictions.
Transferring to another course is subject to the availability of courses offered within the RTO’s course offering. If applicable, students who wish to transfer to another course must submit their request in writing within six months of the enrolment application (or within 12 months for a course of 24 months duration). A transfer fee of $599 will be charged, in addition to any difference between the original course fee paid and the full course fee (not promotional fee).
No refund will be given if a student chooses to transfer to a course of lesser value. Workshop components from one course cannot be transferred to another course if the course includes workshops. The original course end date will apply to the new course, and if the student wishes to extend beyond the original course enrolment expiry, extension fees will apply as per our extension policy. Upon transferring to another course, a student relinquishes their enrolment in the original course.
Urban Skin Academy acknowledges the importance of supporting students in achieving successful outcomes. Student Services is ready to assist you with any questions you may have Monday to Saturday, 9am – 6pm. Our Trainers are also available to offer guidance via phone and email. Help and support are just a phone call away:
Email: admin@urbanskinacademy.com.au
Contact number: 0435 506 978
The RTO conducts an assessment of needs as part of the pre-enrolment process and throughout the duration of the course. In such cases, the RTO will ensure that the assessment of need is undertaken at the earliest possible opportunity and any identified support needs issues are managed.
Student support may include but is not limited to any disability or impairment that restricts access and equity, as well as computer literacy, digital literacy or English language, literacy and numeracy (LLN) information obtained from VET students prior to enrolment and prior to the commencement of their first unit of competency.
Educational and support services may include, but are not limited to:
pre-enrolment materials;
study support and study skills programs;
language, literacy and numeracy (LLN) programs or referrals to these programs;
equipment, resources and/or programs to increase access for VET students with disabilities and other students in accordance with access and equity;
flexible scheduling and delivery of training and assessment;
counselling services or referrals to these services;
information and communications technology (ICT) support;
learning materials in alternative formats, for example, in large print;
learning and assessment programs contextualised to the workplace;
wellbeing services, including culturally appropriate support and referrals to external services where required, such as:
reasonable adjustments for any disability or impairment, and
any other services that the RTO considers necessary to support VET students to achieve competency.
Where appropriate, Urban Skin Academy will seek external assistance to ensure additional support services are available. You will be informed in case additional costs may be incurred to arrange access to external additional support services.
Urban Skin Academy makes appropriate concessions for language, literacy and numeracy issues of students where these concessions do not compromise the requirements of the relevant Training Package and the integrity, equity and fairness of assessment.
During the enrolment process, all students complete a brief non-invasive language, literacy and numeracy assessment for the RTO to identify any issues that may need to be addressed prior to the commencement of training. Strategies to address these issues will be negotiated with students and may include adjusting learning and assessment modes and methods.
The RTO will provide materials, resources and assessment tasks at a level of complexity required and also provide opportunities for repeated and supported practice.
Where can I get help with language, literacy and numeracy?
Individuals who want to get help with their literacy and numeracy can access information about the nearest LLN provider by calling the Reading Writing Hotline on 1300 655 506.
What is the Reading Writing Hotline?
The Reading Writing Hotline is funded by the Australian Government Department of Education, Science and Training. The project is managed by TAFE NSW – Access and General Education Curriculum Centre and is Australia’s national telephone adult literacy and numeracy referral service. For the price of a local call from anywhere in Australia, the hotline can provide you with advice as well as a referral to one of 1200 providers of courses in adult literacy and numeracy.
What happens when I call the Hotline?
You will speak to an experienced adult literacy teacher who will advise you on ways you can access classes in your local area to improve reading, writing, spelling and maths skills. The information you give about yourself is confidential and will not be given to anyone else.
When can I call the Hotline?
You can call the Hotline at any time. If a teacher is unavailable to take your call, your name and number will be taken by the hotline paging service, and your call will be returned.
Urban Skin Academy will develop a unique training plan for each student to assist with time management and fitting studying around your work and life commitments.
Where a student requires additional support, Urban Skin Academy may consider reasonable and appropriate adjustments to the student’s training plan. This may include additional trainer support, flexible scheduling, additional time to complete learning or assessment activities, adjusted assessment arrangements, or an extended course duration where appropriate. For example, where approved, a student who requires additional support may be allowed to complete a qualification over 14 months instead of 12 months.
Any additional support or reasonable adjustment must still allow the student to meet the requirements of the relevant unit of competency, assessment conditions and course outcomes. Adjustments cannot remove essential assessment requirements, reduce the required standard of performance, compromise workplace health and safety, compromise client safety, or affect the integrity of the competency outcome.
If you’ve already completed a qualification, it may be possible to apply for credit transfer and/or recognition of prior learning (RPL) as long as sufficient and current evidence is provided as required. To learn more about credit transfer and recognition of prior learning please refer to the RPL and Credit Transfer Policy located in the Course Information section of the handbook.
For further information on how to apply for credit transfer and RPL, you can contact Student Services.
All assessments must be submitted by the due date. If you are having difficulty completing an assessment, you may discuss it with your trainer/assessor well in advance of the due date. This way, the trainer/assessor may be able to provide support or grant additional time. Please note there may be conditions to gaining an extension.
Students are advised to keep a copy of their assessments prior to submission. Urban Skin Academy does not accept responsibility for lost assessment tasks.
A completed assessment may be submitted using any one of the following methods depending on which course you are enrolled in:
Once you have submitted your fully completed assessment, you will receive an email to acknowledge your submission. You may contact Student Services to know the status of your assessment.
Please note: Students will have to complete assessment tasks again if their work goes missing, and therefore, it is important to keep a copy of their original assessment tasks.
Assessment malpractice
Assessment malpractice includes cheating, collusion and plagiarism.
Urban Skin Academy regards the integrity of assessment as critical to our professional responsibilities as an RTO and, therefore, strives to ensure the assessment processes are not compromised. The RTO has policies and procedures in place for dealing with assessment malpractice.
What is cheating?
Cheating within the context of the study environment means dishonestly presenting an assessment task or assessment activity as genuinely representing your own understanding of and/or ability in the subject concerned.
Some examples of cheating are:
There are other forms of cheating not contained in this list. These are merely given as examples. If you are unsure about whether any particular behaviour would constitute plagiarism or cheating, please check with your trainer prior to submitting your assessment work.
What is Collusion?
Collusion is the presentation of work, which is the result in whole or in part of unauthorised collaboration with another person or persons. It is your responsibility to ensure that other students do not have the opportunity to copy your work.
What is Plagiarism?
Plagiarism is a form of cheating and includes presenting another person’s or organisation’s ideas or expressions as your own. This includes, however is not limited to copying written works such as books or journals, data or images, tables, diagrams, designs, plans, photographs, film, music, formulae, websites and computer programs.
What are the Penalties for Plagiarism or Cheating?
If a trainer suspects that you are cheating, they will investigate further to gather evidence supporting their suspicion. This may involve reviewing learning resources, conducting online searches, and comparing previous or current students’ work. If sufficient evidence is found, the trainer will report their concerns to the Training Manager. From there, the following process will be followed:
The RTO assessor will contact you in writing, outlining their concerns with your submitted work.
You will then have an opportunity to respond to any allegations of cheating or plagiarism.
If the Training Manager’s investigation confirms that you have engaged in cheating or plagiarism you will be advised of one of the following consequences:
If it is determined that your offence committed is minor or unintentional, you will be asked to resubmit your work and be given a formal warning in writing by our Training Manager OR
If it is determined that your offence committed is of a serious and intentional nature you will be un-enrolled in that unit immediately and have to re-enrol if you wish to complete that unit. Your result for that unit will be recorded as Not Competent. A cheating/plagiarism note will also be recorded against your student file. Notification of any such decision will be made in writing by our Training Manager.
If the conduct is repeated or if the initial conduct is of a very serious nature (as determined by our Training Manager), such as knowingly falsifying assessment evidence, the student’s enrolment may be terminated. In cases of termination, all fees paid will be non-refundable.
What if I don’t agree with the decision?
If you disagree with the decision or the penalty imposed, you are entitled to lodge an appeal in accordance with the Appeals Policy and Process. For more information, you may refer to the Complaints and Appeals section of the Student Handbook.
How do I avoid Plagiarism or Cheating?
Students are advised to note the following advice to avoid claims of plagiarism or cheating:
All Urban Skin Academy participants are expected to take responsibility for their own learning and behaviour during both training and assessment. Any breach of discipline will result in the participant being given a ‘written warning.’ Further breach will result in a participant being asked to ‘show cause’ as to why they should not be excluded from further participation in the program. A third breach will result in instant dismissal from the training environment. Where a breach is deemed as of a serious nature, as determined by the Training Manager, the student’s enrolment may be terminated. In instances of dismissal and termination of enrolment, all fees paid will be non-refundable.
Personal interaction such as staff-to-student and student-to-student, is expected to be respectful. An aggressive manner or degrading and abusive language will be considered contrary to the Code of Conduct and a breach of discipline. Following are further instances of breaches to the Code of Conduct.
Discrimination
Discrimination means treating a person less favourably than another because of a personal attribute that they may have. Under State and Federal equal opportunity laws, discrimination based on attributes is unlawful. The attributes that can initiate a discrimination claim include:
Harassment
Harassment is any behaviour that is unwelcome, offends, humiliates or intimidates the person being harassed. Urban Skin Academy does not tolerate harassment. Disciplinary action will be taken against any employee or student involved in such behaviour. From a staff perspective, this may include termination of employment. From a student perspective, enrolment may be terminated, and all fees paid will be non-refundable.
Examples of verbal harassment
Physical Assault/Abuse
Physical abuse is an act of another party involving contact intended to cause feelings of physical pain, injury, or other physical suffering or bodily harm. Physical abuse will not be tolerated, and instances of physical abuse will result in instant termination of the student’s enrolment.
Some examples of physical abuse include:
Students are required to ensure their personal details that are recorded with Urban Skin Academy are always up to date. Students must inform Student Services of any changes in personal details immediately in writing. If the student has an applicable loan and/or financial arrangement, it is the student’s direct responsibility to notify the financial service provider (e.g. Debit Success) of any change in personal details that may adversely affect payment arrangements.
All certification documentation will be sent to the email address and/or posted to the mailing address provided by the student.
As a matter of quality assurance and continuous improvement, Urban Skin Academy relies heavily on the feedback from students. The RTO requires all students to complete various feedback and evaluation forms.
At the end of the training, students will be asked to provide feedback by completing a Learner Questionnaire and Course Feedback Form. The Learner Questionnaires may also be emailed to a student. Participation in the survey is highly valued but voluntary. The RTO will fully protect the student’s anonymity and the confidentiality of the student’s response within the limits of the law.
It is very important to make the most of your training opportunity. Please note it is your responsibility to do this.
To optimise your own learning and successful completion, the RTO encourages you to do the following:
Attend all training sessions and complete all required reading and learning activities;
Prepare well in advance of each training session;
Be a willing participant;
Work with fellow VET students;
Respect other people’s opinions;
Ensure you have a clear understanding of the assessment requirements;
Take responsibility for the quality of evidence that you submit to your assessor;
Keep track of your progress;
Complete and submit all assessments on time, tasks using clear and concise language;
Be willing to contact your trainer/assessor if you do not understand the training activity or assessment task.
Urban Skin Academy is committed to ensuring that all students have equitable access to education and training in a safe, inclusive, and supportive learning environment. This policy ensures compliance with the Standards for RTOs (2025) and relevant Australian legislation by embedding inclusive practices across recruitment, training, assessment, and student support services.
Urban Skin Academy supports government policy initiatives and provides access to training for all those seeking to undertake it. Student selection criteria are non-discriminatory, ensuring fair access to training, particularly for disadvantaged students.
Urban Skin Academy will take affirmative steps to remove barriers to participation, particularly for First Nations students, people with disabilities, culturally and linguistically diverse (CALD) students, neurodivergent students, and students from diverse socio-economic backgrounds. This includes implementing culturally safe, trauma-aware, and flexible learning practices to improve student retention and completion rates.
In addition, the RTO liaises with agencies and government departments to provide assistance in matters of language, literacy, and numeracy difficulties to further support student success.
The nationally recognised training courses Company delivers may be superseded by a new training product. If the Jobs and Skills Council (JSC) deems the new product equivalent, Company’s scope is updated automatically.
If the replacement product is not equivalent, Company must apply for scope addition and receive approval before enrolling or transitioning VET students.
Students will be transitioned to the updated course as soon as practicable and no later than 12 months from the qualification’s publication on the national register. After this period, the VET Regulator will remove the superseded product from Company’s scope, and:
VET students must either:
*JSCs may recommend adjustments to transition timelines due to safety risks or licensing requirements.
Transition fees, if applicable, will be advised.
All student records are subject to the RTO’s Privacy Policy and RTO Reporting and Records Management Policy. However, students may reasonably access their files by notifying the organisation. The management will endeavour to give students prompt access to their own files where reasonable notice is given.
Urban Skin Academy will provide students with timely access to their participation and progress throughout the training course.
Urban Skin Academy has effective administrative and records management procedures to ensure student data is securely maintained. Enrolments, student records, qualifications, and Statements of Attainment are entered into the Student Management System (SMS/LMS) and archived electronically for at least 30 years. These records will remain accessible and, in the event of RTO closure, will be forwarded to a suitable site. All organisational documents and emails are stored on a secure system network (server) with regular backups.
Assessment results are recorded in the SMS/LMS and stored in the student’s training file. Physical assessment paperwork is secured in a lockable cabinet for two years before being archived. Electronic copies are retained in the SMS/LMS for at least two years after a student ceases enrolment. The organisation also maintains secure records of course payment receipts, enrolment confirmations, and financial transactions, which are available upon request.
The organisation ensures all essential student data is securely stored, including course progress, attendance, provider transfer requests, complaints, appeals, course credit, deferments, enrolment variations, and assessment outcomes. Personal details, including current residential address, contact details, and tuition payments, are also recorded in accordance with the Privacy Policy. Copies of written agreements and outstanding fees are securely maintained, along with details on fees for student record access.
Urban Skin Academy will follow the Australian Privacy Principles of the Commonwealth Privacy Act 1988 in the management of all student and staff information, however, allowing access to all information as required by relevant National and State Training Authorities for the purpose of monitoring and/or auditing Urban Skin Academy’s operations as an RTO.
The purpose of the privacy policy is to:
See the Privacy Policy for more details.
Urban Skin Academy is committed to providing a safe and healthy learning and work environment. The safety of the organisation’s students and staff is of primary importance in all its activities and operations. The RTO is committed to implementing, maintaining and continuously improving work health and safety in all of its facilities and operations.
The RTO encourages all persons to regard accident prevention and safety as a collective and individual responsibility.
The RTO recognises its responsibility under the Workplace Health and Safety and related regulations. The CEO has the responsibility for ensuring the health and safety of staff, students, contractors and visitors. This includes:
Urban Skin Academy is committed to preventing, managing, and controlling healthcare-associated infections to ensure the health and safety of students, staff, and visitors. Providing and maintaining a safe, clean, and healthy training environment is a priority, and all individuals must take the necessary precautions to prevent the spread of infectious diseases.
The organisation encourages all persons to view infection prevention and control as both a collective and individual responsibility.
The RTO recognises its responsibility under federal and state health regulations and is committed to implementing, maintaining, and continuously improving infection control measures. This includes:
See also: Fees and Refunds · Complaints and Appeals · Student Handbook
This page reproduces policy from the Urban Skin Academy Student Handbook, v1.2, implemented 25 June 2026. Next review 26 June 2027. Where this page and the Student Handbook differ, the Student Handbook applies. Nationally recognised training is delivered in New South Wales only.
Our team is here to answer any questions about enrolment, policies, or your rights as a student.
