Fees & Refunds

What our courses cost, when payments are due, and when you can get your money back. Read this before you enrol.

Fee schedule

Fees shown are current at the date of this page and are confirmed to you in writing before enrolment. Your written fee agreement applies if it differs from this table. Urban Skin Academy is not a government-funded provider, so no subsidies, Smart and Skilled funding or VET Student Loans are available for our courses. All courses are full fee for service.

Payment Terms

All fees and payment terms are available to students before and during enrolment through the enrolment form and course brochures. Students should refer to their enrolment form and course brochure for specific payment terms related to their chosen course.

Payment Plan:

For courses under a payment plan, an initial deposit is required upon enrolment. Subsequent payments will be scheduled throughout the course duration as outlined in the enrolment form. If a student misses a payment, they will receive a payment reminder via email and will be contacted by Student Services. Failure to make the payment within 14 days will result in suspension of the student’s enrolment until payment is received. The student will be notified of this suspension.

Full Upfront Payment (Short Courses):

For short courses, full payment is required upfront prior to the commencement of training. This ensures that students have secured their place in the course and have access to all necessary materials and resources.

Employer Payment (B2B):

For enrolments through business-to-business (B2B) arrangements, payment terms are outlined in the enrolment agreement established with the employer. Students should consult their employer for specific details related to their course payment.

No Fees (Enterprise RTOs):

For enterprise RTOs, training may be provided at no cost to the student, with arrangements made directly with the enterprise. Students should consult their enterprise’s learning and development team for further details.

Students are considered enrolled once the agreed amount, as specified in the enrolment form, has been received. Please contact Student Services for any questions or clarifications regarding the payment terms.

Fee Payment and Refund Policy

Urban Skin Academy has developed a fair and equitable process for determining course fees, refunds and payment options. Please refer to the individual course brochures or our website for the course fees.

You must advise the RTO of cancellation in writing or by email. A non‐refundable administration fee of 25% of the full course fee payable (non-discounted) or a minimum of $250 (whichever is greater) will be subtracted from any refund granted under the terms and conditions outlined in this policy.

No refund is provided for cancellations outside of the refund period, though some cases may be considered, subject to the management’s discretion. In the case of online learning, training and assessment are deemed to have commenced once the student has been issued a username and login, and these have been used to access the online material.

Cancellation and Refunds

Urban Skin Academy has a refund period whereby refunds are allowed for any reason, including change of mind, known as the ‘Refund Period.’ No refunds will be issued for cancellations outside of the refund period.

The ‘refund period’ is defined as 7 calendar days from the date the student has been ‘officially enrolled’—this means all pre-enrolment and enrolment steps have been completed, and the student is deemed suitable for the course.

If you do not notify Urban Skin Academy in writing within the refund period, you will not be eligible for a refund. All refunds will be paid to the person or the organisation that originally paid the fees. Refunds will be paid within four calendar weeks of the date the request is received.

If you wish to terminate your studies before the completion of your course, you must first complete a Refund Request Form, available on the website and Student Services. In cases where fee payment instalments have been negotiated, you will still be liable to pay any and all outstanding fees to Urban Skin Academy before the termination of enrolment. ‘Outstanding fees’ refer to all due payments for training and/or assessment services rendered by Urban Skin Academy to the student before withdrawal of training is officially approved. Urban Skin Academy reserves the right to pursue recovery of any and all fees owed by any and all means legally allowable.

For refund applications within the refund period, the Refund Request Form must be received by Urban Skin Academy, within the refund period. A refund of the course fee, less the applicable administration fees, will only be issued if all the above criteria have been met and the student has no previous outstanding monies with Urban Skin Academy.

This refund policy does not remove your right to take further action under Australia’s consumer protection laws and Cooling-off period.

Special Consideration

The RTO understands that some students may experience prolonged difficulties that may impact their ability to complete their course or a significant disadvantage as a result of a course change due to updates in the training packages that may not be addressed by:

• Extending the maximum duration of your course
• Providing additional learning support services
• Facilitating your Transfer to a different course; or
• Providing you with the option to complete an older version of the course (subject to availability and compliance with relevant regulations)

In such cases, students should apply for special consideration via email.

Urban Skin Academy may grant special consideration in circumstances where:

• you are up to date with all course fees; and submit a special consideration request via email, including the relevant sections completed by a medical doctor (where applicable) and any other requested additional supporting documentation
• you have applied for and been granted a course deferral, and the circumstances under which you were granted a course deferral are continuing and serious circumstances which will materially affect your ability to continue with your course; or
• there has been a material change to your course resulting in material disadvantage to you which cannot be addressed as mentioned above.

If special consideration is granted, Urban Skin Academy may agree to:

• an extension of the duration of the course;
• provide you with additional support services;
• release you from the payment of future instalments; and/or
• grant a pro-rata refund of the Course Fees (considering the portion of the course that has been completed and the costs associated with the provision of learning materials).

Without limitation, special consideration will not be given if:

• you change jobs;
• your work hours change;
• you move address (including interstate or international moves);
• your course changes as a result of a regulatory change governing Urban Skin Academy;
• you find the course more difficult, time-consuming or stressful than you had expected; or
• you are made redundant, retrenched, or otherwise resign from, terminate your employment, or have your employment terminated.

Exceptions

In the unlikely event that Urban Skin Academy is unable to deliver your course in full:

• you will be offered a refund for the part of your course that has not been assessed
• The refund will be paid to you within two weeks of the date on which the course ceased being provided
• Alternatively, you may be offered enrolment in a suitable alternative course at no additional cost to you. You have the right to choose whether you would prefer a refund for the part of your course that has not been assessed or to accept a place in another course.

See also: Student Information  ·  Complaints and Appeals  ·  Student Handbook